I. GENERALITIES: Transactions carried out through the website https://iciwai.com are subject to these terms and conditions and current national legislation. Acceptance of the Terms and Conditions is an essential requirement to purchase on the Site. By accepting these Terms and Conditions, users declare that they have been informed of them in a clear, understandable and unequivocal manner, and that they have had the opportunity to store and print them.

II. ICIWAI REPRESENTATIVE: For all legal purposes and, with the purpose that users of the Site can communicate with the company (“HANSWER SPA”), who will be at your disposal for any legal requirement or matters that require your consent.


Contact email: contacto@iciwai.com
Contact telephone number: to be published

III. RIGHTS OF THE USERS OF THIS SITE: Users will enjoy all the rights recognized by the consumer protection legislation in force in the territory of Chile, and also those granted to them in these terms and conditions. The mere visit of this site on which certain goods are offered does not impose any obligation on Users, unless they have unequivocally accepted the conditions offered by the Company, in the manner indicated in these terms and conditions.

IV. PROTECTION OF YOUR PERSONAL DATA: The personal data provided by Users may only be used by the Company to perfect sales contracts, receive payments and improve the information and marketing of products and services with Users, and may not be delivered to third parties not related to the Company. The User will always have the rights to information, rectification and cancellation of their personal data in accordance with the law.

V. EXCHANGE AND RETURN OF PRODUCTS: The Consumer has the right to demand the exchange of a defective product or the return of the price paid for it in the event that it presents defects, and its legal or voluntary guarantees, in accordance with the law on protection of consumer rights, by sending an email to contacto@iciwai.com The product may be picked up directly by a representative of the ICIWAI brand or a service sent by the company, it may also be delivered by the customer where indicated.

SAW. CONDITIONS OF OFFER: The products, prices and conditions offered will be in force while users can review them on the Site. ICIWAI may modify the information provided at any time and without prior notice until receiving acceptance of an offer from any user.

VII. COUPONS AND SPECIAL DISCOUNTS: Coupons granted by ICIWAI may be used. If a customer uses coupons as a means of payment, they can be used only once and for the value to which the coupon amount corresponds.
The discounts provided through coupons cannot be combined with each other, nor with other promotions unless our store decides otherwise in a promotion (this is evaluated internally).
Some coupons may have limitations such as: amount of use, minimum consumption or expiration date.
If you want more information about the conditions/limitations of your discount coupon, you can contact our customer service at contacto@iciwai.com.

VIII. SPECIAL OBLIGATIONS OF THE COMPANY: In sales made on this site, the Company will inform its email address and the technical means available to the User to identify and correct errors in the shipment or in its data; and, if the electronic document in which the contract is formalized is archived, how it will be accessible to the Consumer. These obligations will be deemed fulfilled by the User following the steps indicated on the site to make a specific purchase.

IX. PAYMENT MEANS THAT CAN BE USED ON THIS SITE: Unless a different way is indicated for specific cases or offers, the products offered on this site can only be paid with:

1. Bank credit cards enabled for consumption, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Regulations of Use. In case of contradiction, what is expressed in that last instrument will prevail;

2. Redcompra cards enabled for consumption, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Regulations of Use. In case of contradiction, what is expressed in that last instrument will prevail;

3. Bank debit cards enabled for consumption, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Regulations of Use. In case of contradiction, what is expressed in that last instrument will prevail. ;

Furthermore, in the case of bank credit and debit cards accepted on this site, the aspects related to them, such as the date of issue, expiration, quota, blocks, etc., will be governed by the respective Opening Contract and Regulations of Use, in such a way that the Company will not have responsibility in any of the aspects indicated. The site may indicate certain purchase conditions depending on the payment method used by the user.
4. Electronic transfer to the current account informed by the Company to the User in the act of confirmation of the transaction to be carried out between said parties, when the requirements indicated in clause X, below, have been met.


X. Data validation for purchases at Iciwai.com: For security policies, given any irregularity in transactions made by users through this site, the company can contact customers via telephone or by email, in order to corroborate your data and try to avoid possible fraud. If contact with the Clients cannot be established within twenty-four hours after making the purchase on this site, the purchase order will be rejected.

XI. FORMATION OF CONSENT IN CONTRACTS CELEBRATED ON THE SITE: On this site the Company will offer Users certain goods, which may be accepted by them electronically, with the mechanisms that the same site offers for this. The acceptance of the offer by the User will be binding for the Company as long as it confirms the transaction, for which it will verify:

1. That, at the time of acceptance of the offer, you have the products in stock;
2. That the data registered by the Client on the site coincides with those provided when accepting the offer;
3. That the payment method offered by the User be validated and accepted.

To inform the User of this confirmation, the Company must send a written confirmation to the same electronic address that the User has registered accepting the offer, or by any means of communication that guarantees due and timely knowledge of the Consumer, which will be indicated. previously in the same place. The consent will be deemed to have been formed and the transaction will be binding on the parties from the moment said written confirmation is sent to the User, in the manner indicated and in the place where it was issued.

XII. DELIVERY OF PRODUCTS: The products purchased on this site will be subject to the dispatch and delivery conditions chosen by the User and available on the site. The information on the shipping location is the exclusive responsibility of the User.

XIII. SCOPE OF OFFERS CONTAINED ON THIS SITE: The prices offered will be available while they appear on the site. The Company may modify the information given on this site, including those referring to merchandise, prices, stocks and conditions, at any time and without prior notice, until receiving acceptance from the Consumer, which will bind the Company, provided that such acceptance has been made. been confirmed by it in accordance with the procedure indicated in number X above.

XIV. PROMOTIONS: In promotions that consist of free or discounted delivery of one product for the purchase of another, the dispatch of the good that is delivered free of charge or at a discounted price will be made in the same place to which the purchased product is dispatched, unless the Customer requests, when accepting the offer, that the products be sent to different addresses, in which case they must pay the shipping value of both products. You cannot participate in these promotions without jointly purchasing all the products included in them.

XV. RESPONSIBILITY FOR LINKS ON OTHER SITES: ICIWAI is not responsible for information provided on other web pages linked to this site.
However, the use of links to other sites does not in any way imply responsibility for or appropriation for the Company of their content. The Company does not carry out any work regarding the supervision or approval of the contents and information that appear on such pages. For this reason, we suggest that their visitors act with caution and consult the terms and conditions set out on these web pages. The Company will not be liable for any damages that may be related to the operation, availability and continuity of the linked sites.

XVI. INTELLECTUAL AND INDUSTRIAL PROPERTY: Texts, images and logos constitute assets protected by current and applicable intellectual and industrial property legislation.
Any transmission, distribution, reproduction or storage, total or partial, of the contents stored on this site is prohibited unless prior and express consent of the owner thereof. However, Users may reproduce or store the contents of the site for their exclusive personal use, and the reproduction of elements or contents of the site, carried out for profit or commercial purposes, is expressly and strictly prohibited.

XVII. JURISDICTION AND COMPETENCE AND APPLICABLE LEGISLATION: Any controversy that arises between the Users and the Company in relation to the interpretation and compliance with these general terms and conditions, and the purchases and sales that said parties carry out under them, will be submitted and resolved by the Ordinary Courts of Justice of Santiago, to whose jurisdiction and competence the Users and the Company expressly submit. Likewise, for all applicable legal effects, these terms and conditions will be governed by the laws of the Republic of Chile that are applicable in each specific case.